Refund Policy

1. Overview

At Postchi, we want you to be completely satisfied with your purchase. This Refund Policy explains the circumstances under which refunds may be requested and granted for our Individual and Team licenses.

2. 30-Day Money-Back Guarantee

This guarantee applies to both Individual and Team licenses purchased directly from us.

3. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The refund request must be submitted within 30 days of the original purchase date
• You must provide the original purchase email address and order number
• The license must not have been previously refunded

4. Refund Process by License Type

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at the email address provided below
2. Include "Refund Request" in the subject line
3. Provide your order number and the email address used for purchase
4. Briefly explain the reason for your refund request (optional but helpful)

We will process your refund request within 5-7 business days and notify you via email once it has been approved.

6. Refund Processing Time

Once your refund is approved:

• The refund will be issued to the original payment method used for purchase
• Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider
• You will receive a confirmation email once the refund has been processed

7. Exceptions and Special Cases

• Requests made more than 30 days after the purchase date
• Abuse of the refund policy (e.g., requesting multiple refunds for the same license type)
• Violation of our Terms of Service
• Renewal purchases (renewals are considered separate transactions and follow the same 30-day policy from the renewal date)

8. Partial Refunds

We do not offer partial refunds or pro-rated refunds based on usage. All approved refunds within the 30-day period will be for the full purchase amount.

9. Failed Payments and Chargebacks

If a payment fails or is reversed through a chargeback:

• Your license will be immediately suspended
• If you believe the payment failure was in error, please contact our support team

10. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of Postchi after changes constitutes acceptance of the updated policy. However, any changes will not affect refund requests for purchases made before the policy change.

11. Contact Information

If you have any questions about this Refund Policy or need to request a refund, please contact us at:

12. Additional Support

Before requesting a refund, we encourage you to reach out to support. Many issues can be resolved quickly, and we're here to help you get the most out of Postchi. We offer:

• Technical support for installation and configuration issues
• Guidance on using premium features
• Troubleshooting assistance
• Feature requests and feedback